Orders, Finished Orders & Finished Rate (WoW)
Orders
Finished Orders
Finished %
GMV, Commission & Net Revenue (WoW)
GMV
Commission
Net Revenue
Financial Snapshot
| Date |
2026-01-19
Monday
|
2026-01-12
Monday
|
2026-01-05
Monday
|
|---|
💬
Commentary
Key Highlights:
- Strong demand momentum driven by two major events at WTC and Expo, with Sessions up +28% WoW and Orders up +31% WoW.
- GMV increased +13% WoW to 15.6M, supported by higher trip volumes.
- However, Finished Order% declined -10pp WoW (to 49%), reflecting operational pressure during peak demand and latency causing higher rejections on Taxi.
- Demand spend - Increase is primarily driven by higher utilization of incentives in line with strong Limo demand growth. Despite the uptick, spend remains within the 4% monthly target.
- Supply spend - Supply incentives were limited to proven high-ROI campaigns (~15% driver participation), delivering 2.2x GMV uplift and +10% Finished Orders vs control (Taxi High Active +25%), while Limo High Active showed negative uplift. Burn is higher than planned due to overqualification of drivers.
Marketplace Metrics
| Metric |
Jan 31
Wednesday
|
Jan 30
Tuesday
|
Jan 29
Monday
|
Jan 28
Sunday
|
Jan 27
Saturday
|
Jan 26
Friday
|
Jan 25
Thursday
|
|---|
📊
Marketplace Notes
Driver Metrics:
- Limo SHpD declined and driver acceptance dropped (-13pp WoW), primarily driven by intensified competitor surge last week.
- To counter, Bolt surge was made more aggressive with more trips spread moving to higher multipliers from 1.1. The max multiplier cap was initially set to 3 then reduced to 2. This configuration was reset after event end.
Customer Metrics
| Metric |
Jan 31
Wednesday
|
Jan 30
Tuesday
|
Jan 29
Monday
|
Jan 28
Sunday
|
Jan 27
Saturday
|
Jan 26
Friday
|
Jan 25
Thursday
|
|---|
📈
Marketing Notes
Acquisitions:
- 13.8% growth WoW in the number of acquisitions
- 4,235 - highest acquisitions of the month
- Budget for the month is AED 960,000
- Mindful of the headwinds that may arise in the later half of this week
CX & Support Metrics
| Metric |
Jan 31
Wednesday
|
Jan 30
Tuesday
|
Jan 29
Monday
|
Jan 28
Sunday
|
Jan 27
Saturday
|
Jan 26
Friday
|
Jan 25
Thursday
|
|---|
📞
CX & Support Notes
Customer Experience Metrics:
- CSAT target for the month of Feb is 79% rider and 78% driver.
- We are on track with the CSAT number including the outreach numbers. 78R/85D.
- CCPO increased due to high demand from the World Health Expo last week, along with taxi meter rejections and driver behavior.
- In the process of hiring a new batch to cover for dropped SLO.